FAQ

When will my order move?

Payment-authorized orders are normally prepared in 1–2 business days. Carrier transit after dispatch is estimated at 4–6 business days. See the Shipping Policy for tracking and delivery exceptions.

Can I return an unused product?

Yes. Eligible new and unused products may be requested for return within 30 days after delivery, including a change of mind or an incorrect choice. We also review damage, defects, missing parts, wrong items and material description problems.

Do you offer exchanges?

Eligible exchanges are accepted after review and depend on current inventory. Start through the Refund Policy process before mailing anything.

How do return labels and fees work?

A free prepaid return label is included in the parcel for an approved eligible return. If it is missing, ask for assistance. There is no restocking fee, and returns are sent by mail after approval.

When is a refund started?

An approved refund is processed or initiated to the original payment method within 10 days; financial institutions may take longer to post it.

How can I get help?

Use Contact Us for order, product, payment, privacy or tracking questions. Never send a complete card number, verification code or password by ordinary email.